Terms and Conditions – Web Version
Version 1.1 – July 2019

Please take the time to read through this information carefully.
Please note that by booking an appointment with Bien Être you are agreeing to our Terms & Conditions and Privacy Notice.
You also agree to attend the appointment you have booked.

You can make an appointment with Bien Être in a number of ways including via our website, telephone, text or email. Appointments are available for a variety of durations from 30 minutes to 2 hours. Upon making a booking, you will receive a notification confirming all the important details, along with an email reminder 2 days prior to your appointment. If this is your first appointment it will be a longer one as you will complete a Client Consultation Form with the therapist. This is essential and we will not be able to treat you until this is in place.

Cancellation Policy: We require a minimum of 24 hours notice to cancel an appointment. Failure to attend an appointment with less than 24 hours notice of cancellation will incur the charge for 50% of the full appointment. This is because we may not be able to fill your appointment slot and still need to cover our costs.

Please cancel as soon as possible if a foreseeable event is likely to prevent you from attending, for example, illness or adverse weather conditions. If you need to cancel your appointment at short notice, because of a long-term medical condition which varies from day to day, or because you are more than 37 weeks pregnant, then we shall discuss the cost implications on a case by case basis. Following a cancellation, payment must be received before any further massage bookings can be taken.

Late Arrivals: It is important that our agreed appointment time and duration is adhered to. We appreciate that sometimes, things happen, and you may arrive a little later or need to leave a bit earlier than planned. This is fine, but we cannot make up the missed time by overrunning or adding time to subsequent appointments.

All client information and clinical records will be safeguarded by Bien Être and will remain confidential. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent. Consultations and client treatment details will not be discussed with anyone other than the client, unless the client is under the age of 18 or has a care worker or guardian.

In order to prevent unauthorised access or disclosure, we employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We have also put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We will retain your information for a reasonable period or as long as the law requires. Each practitioner working for Bien Être will have access to these records only for the duration of their contract with Bien Être, and solely for the purpose of providing you with the most appropriate treatment.

For more information, please review our Privacy Notice.

All practitioners at Bien Être are qualified, hold a current First Aid certificate, and hold professional and public indemnity insurance, for the services that they provide. Due to the nature of massage and the need for close contact, all Bien Être practitioners will maintain a high standard of personal hygiene and clients are asked to ensure that they also maintain a high standard of personal hygiene.

If a practitioner is unwell, suffering from a cold or virus, infection or general ill health, they will not be allowed to work due to the risks of cross contamination. This may result in Bien Être contacting you to inform you of the issue at the earliest opportunity to make suitable alternative arrangements. Clients are asked not to attend for a massage if they are unwell, suffering from a cold or virus, infection or general ill health. Please contact Bien Être at the earliest opportunity to rearrange your appointment. If you are unwell and contact us to inform us of your illness, please note that our Cancellation Policy may still apply.

Bien Être, including the practitioners, will not be held responsible for the loss or damage of personal items during your time at the Bien Être premises.

Clients under the age of 18 years must be accompanied by a parent or guardian. This parent or guardian must give written permission for the agreed massage plan to be performed, and will be requested to co-sign the Client Consultation Form. They will be invited to stay in the room for the duration of the appointment, and expected to remain present throughout the treatment.

Bien Être holds the right to refuse any treatment if a client is physically or verbally abusive towards any practitioner, or demonstrates inappropriate, aggressive or sexual behaviour. Such behaviour may result in a partial or total ban from Bien Être, and may also result in criminal proceedings.

Bien Être provide massage therapy and bodywork in a variety of forms, but none of these bodywork modalities are a substitute for professional medical care or counselling. None of the practitioners at Bien Être will diagnose, prescribe medication or medical treatment of any kind, unless they are personally qualified to do so, and will always recommend referral to a GP or other qualified medical specialist or practitioner.

The client has a duty to provide accurate and true medical and personal information, to the best of their knowledge, and to keep Bien Être up to date with details of any medication, symptoms, medical concerns or treatments they are having investigated or undergoing treatment for.

All practitioners at Bien Être may refuse to treat any client or part of their body with just and reasonable cause. Bien Être reserves the right to terminate any appointment at any time if they believe that it is not safe or in the client’s best interest to continue. Likewise, the client has the right to refuse, modify or terminate treatment at any time, regardless of prior consent given.

Bien Être, No. 2 Warehouse,
The Wharf, Sowerby Bridge,
Halifax, West Yorkshire HX6 2AG.